ShopSite Tip – Configuring ShipWorks

Are you having trouble configuring ShipWorks to connect to your ShopSite store?  Below we have screenshots from each step when adding a new store, and how to edit existing settings if it’s already configured but not working.  It’s quick and easy – you’ll be up and running in no time!

Adding A New Store

The first step is a simple one – select “ShopSite” from the list of platforms and click Next:


Store Setup

On the next screen you will be prompted for your Merchant ID (aka your ShopSite username), your Password, and your CGI URL.

If you use the newer User Accounts feature of ShopSite, where each user has their own username and password, ShipWorks will not work for you right away as it does not support the OAuth login system.  (But keep reading!)

You can tell which login system you use based on your ShopSite backoffice login screen.  If you see the ShopSite logo then you use the new multi user feature.  If there is no logo, then you use the older system.

For the old system you can continue with the screenshots below and ShipWorks will connect fine for you.

If you have the new login then ShipWorks will not work on its own, but we have an oAuth Bridge Module which will need to be installed before continuing.  It’s a free module for LexiConn clients:

Now, on to the configuration screen:


For the settings:

Old ShopSite Login System (popup with login and password)

Merchant ID: your shopsite username
Password: your shopsite password
CGI URL: your “XML Orders Download URL” from the Preferences > Hosting Service screen of your ShopSite backoffice, which will look like this:

New ShopSite Login System (after the oAuth Bridge module is installed)

Merchant ID: your oAuth Bridge module username
Password: your oAuth Bridge module password
CGI URL: your “XML Orders Download URL” from for the oAuth module, which will look like this:

Leave the “Use unsecure http:// connection” checkbox unchecked and click Next to save your settings.

Download Orders

The next screens will prompt you for your store name and address details, then some contact information.

Following those will be a screen prompting for which order ShipWorks should start downloading from:



If you have thousands of orders saved in your ShopSite backoffice, downloading them all may take a long time or may fail if the file is very large.  You could check your last order number and start with that number, or go back a few hundred if you want to add some history.  Feel free to go back farther, but if it fails to import you would just need to start with a more recent order number.

Click Next and you’re done!  ShipWorks is now configured to download from your ShopSite store.

Edit An Existing Store

Is ShipWorks already configured but it’s not working?  Checking your settings is simple as they are all on 1 screen, but it will take a few clicks to get there:

  • On the ShipWorks menu click Manage > Stores
  • Select your store from the list and click Edit
  • Click Store Connection from the next screen

The following screen will appear:


Here you can update your user name, password, and CGI URL.

Use the same instructions shown above in the Store Setup section of this article to obtain your login settings.

Once you click OK  ShipWorks will be updated to use the new settings and you will be able to download orders.

You’re downloading your orders now, right?  If ShipWorks isn’t connecting properly to your ShopSite store and you’re a LexiConn customer head on over to our Support Center and open a ticket and we’ll take a look at the settings for you.  Please include a screenshot of your settings screen like shown above and we will find out why it’s not working.


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