1. In-house personalized support
We pride ourselves on offering prompt, accurate, and personal support for our clients. For over 18 years, we have been providing a level of service that is not generally found with other web hosting providers. Everyone at LexiConn knows hosting and ecommerce inside and out, and our least tenured employee has been with us for over two years. Employee stability and continuity enables us to field a highly trained staff resulting in the best possible client experience.
Responses are normally measured in minutes, with the correct solution provided on the first reply. *EVERY* employee sees every email that comes in or goes out, allowing us to provide a seamless experience no matter who answers the phone, or replies to an email.
Our dedication to customer service was a founding principle when LexiConn began, and we continue to have a vested interest in the success of each and every client.
Read more about our in-house support.
2. Rock-solid reliability, year after year
Since 1996, we have been providing reliable and secure hosting for our clients. Our overall network uptime over these past years is in excess of 99.98%. How do we do it?
It starts with locating our servers in a top-end, world-class datacenter. Offering a full Gigabit network (both public and private) that has 11 redundant connections with major backbone providers. Multiple power sources including battery backups and a diesel generator for continuous power.
Our servers utilize high-end equipment, including dual quad-core CPUs, 24 GB or more of RAM, high performance 15k rpm SAS drives in hardware RAID-10 configurations, and custom built software that is optimized for speed and security. Each server is lightly loaded, ensuring that maximum performance can be achieved by any client at any time.
We continuously monitor every aspect of every server (CPU, memory, I/O load, security, performance, etc...) and are proactive in spotting trends and correcting an issue before it becomes a problem. Our long history and exhaustive knowledge when it comes to web hosting provide you with peace of mind, allowing you to rest easy knowing LexiConn is hosting your site.
Read more details about our network.
3. Backups, backups, backups
Having proper backups that work when they are needed is crucial to the success of any online business. We know this, and take backing up your data very seriously. We utilize three levels of backups, including local backups that we retain for current day plus 5 days back, an every 8 hour backup that can be used for a fast bare-metal restore in the event there is a catastrophic problem with any server, and a daily offsite remote backup to a geographically diverse datacenter for disaster recovery purposes.
Few web hosts go to these lengths to insure your data is safe and secure under any scenario.
Go more in-depth about our backups.
4. Ecommerce and business solutions that help YOU succeed
We know what it takes to run a successful website in a rapidly changing business environment. We're plugged into the latest trends and solutions that help our clients run successful websites and online stores. Although we can support any number of applications, we specialize in providing ecommerce solutions through ShopSite and Magento. Our expertise gives you a leg up when it comes to running a fast and feature-packed store. We have optimized our hosting plans to make these solutions outperform other hosts. We also provide custom add-on modules for ShopSite, as well as customized Magento server configurations so that your store is served as quickly as possible.
Beyond the ecommerce software itself, we help our ecommerce clients become and stay PCI compliant. We also have optimized WordPress blog installs for a fast and secure blog for your site. Combine all of this with our hands-on personalized support, and you've got all the tools you need to get the most out of your website.
5. We are your partner
These days, web hosts are trying to become more "hands off" when it comes to service and support. The industry is leaning towards a "commodity based" model, where service and support take a back seat to cookie-cutter solutions and automated processes. Hardware and tech specifications can be duplicated with any provider. We feel that web hosting is ALL about personalized support and relationships. Your web host should be more than bits and bytes. They should be your partner when it comes to your online success.