Interview with Lin Grosman of GoDataFeed – Comparison Shopping Feed Service

GoDataFeed

GoDataFeed is one of our partners for merchants looking for a comparison shopping service to automate their product feeds. I was able to ask Lin Grosman of GoDataFeed a few questions about their company and some issues that our clients often ask about when it comes to comparison shopping services.

Here is our interview…

1. Tell us a little about yourself and what got you into the Comparison Shopping Field

With the rise of internet shopping, more online retailers and search engine marketing firms searched for an affordable, time-saving solution to market their company’s products on multiple comparison shopping sites and affiliate networks. Anyone who’s spent hours manually submitting their products to various shopping sites or hired a developer to take on that workload, knows how time-consuming and counter-productive that can be.

We developed GoDataFeed to empower merchants and offer a powerful, yet user-friendly application that helped small and medium-sized retailers promote their products on multiple shopping sites. Once we realized what a huge productivity boost this was, we deployed a Web-based version to increase our accessibility and we now serve merchants across the country as well as Europe and Australia.

2. What advantages are there for merchants to list their products in various comparison channels?

Marketing to shoppers using comparison shopping sites holds some real advantages as it is an affordable way to gain visibility to a large number of highly motivated buyers. Advantages of Listing Products on Comparison Shopping Channels include:

  1. Highly Qualified Leads- Shopping channels allow shoppers to compare prices, products and feedback, so shoppers seeking products on comparison shopping channels are educated, highly motivated buyers who are ready to make a purchase
  2. More Targeted Approach- than traditional pay-per-click and organic methods that both lets merchants reach motivated shoppers while building their brand online
  3. Affordable- because merchants are only paying for traffic generated to their site and can control their marketing costs through category or product-level bidding
  4. Measurable – Merchants can precisely measure which products are selling or not selling and they can also evaluate which shopping sites are generating the most quality traffic
  5. Levels the Playing Field- shopping channels give small-to-medium sized business the opportunity to effectively compete with other stores and larger retailers
  6. Diversification- By submitting to multiple shopping channels, merchants can diversify their marketing approach on free, pay-per-action and pay-per-click sites

3. Do you have any success stories to share how these listings have helped SMB merchants?

Our tool was designed for small-to-medium sized businesses, so we hear consistent feedback from companies from a range of different industries who have seen their business grow as a result of their streamlining their product feed marketing efforts through GoDataFeed.

One company, CoffeeCakes.com, actually tripled their sales after the second week after using GoDataFeed.  Other companies, like FootwearEtc.com and RevivalAnimal.com, have seen consistent growth while using GoDataFeed over the past couple of years. In addition, Wine.com, an Internet Top 500 retailer, has recommended us as a “terrific solution.”

So whether you fill a marketing, web-management or technical role in your company, or wear multiple hats, as is usually the case in many small businesses, the software lets you setup your feed campaigns one-time and have it working for you as an automatic “background process” that submits your fresh, updated product data every day or week and lets you measure channel and sku-level performance.

4. Are there any “must list” services that all merchants should be in?

Definitely, and our number-one question is “Where should I list my products?” The best answer is to know which shopping channels specialize, or have deeper categorizations, in your product lines. For instance, retailers trying to target the female demographic should consider sites like theFind.com HerOrbit and Like.com, all channels that are visually designed to appeal to women.

To diversify a retailer’s online feed campaign strategy, we recommend:

  • Always take advantage of the free shopping channels, like Google Product Search, theFind and Sortprice.com
  • List products on Bing Cashback—it’s worth the effort as they employ a no-risk, commission-based “pay-per-action” model
  • List products on as many relevant pay-per-click sites as you can afford including NexTag, PriceGrabber and Shopzilla
  • Incorporate affiliate networks, like Share-A-Sale, who have an award-winning affiliate network model and really excellent customer service
  • Explore more affordable shopping sites like Pronto and Become, which and are steadily gaining popularity online while giving merchants more affordable category rates

We work with our Shopping Channel and Affiliate Network Partners to get our online retailers and marketing firms introductory sign-up promotions—all which merchants can check out on our Supported Shopping Channels page: http://www.godatafeed.com/supportedfeeds.aspx. We currently support more than 50 shopping channels and affiliate networks.

5. How does GoDataFeed help merchants using ShopSite with comparison shopping channels?

We are, essentially, a seamless, turn-key solution for ShopSite store owners looking to market their products on multiple shopping sites. Because GoDataFeed is integrated with ShopSite’s platform, merchants don’t need to produce or update product data for submission to the shopping channels. GoDataFeed automatically “plugs in” to the ShopSite platform, pulls their data nightly and submits only accurate and up-to-date product data to the shopping channels.

6. Any tips for maximizing conversions?

Yes, to maximize conversions, merchants should optimize their feeds for each channel—in a nutshell, that means giving each shopping site as much relevant information as possible in their desired format. Some tips include:

  • Product titles should include clear, concise product data including manufacturer or brand name, model numbers as well as size and color variations; they should not contain marketing messages or promotional information (i.e. Free Shipping)
  • Descriptions fields should be “sprinkled” with more broad, popular keywords that complement the title and have the ability to enhance searchability and shopping site rankings
  • Proper categorization is crucial to merchandising products in the best location for each shopping channel
  • Submitting fresh feeds, on a daily or weekly basis, ensures merchants are not wasting click costs on out-of-stock items and maintaining correct pricing information

GoDataFeed has all of the channels’ data feed and category templates built-in, making it easy for retailers to customize their product data to the exact format expected by each channel and categorize their products correctly. The system will also validate the feeds to flag any critical or recommended changes prior to feed submission.  Most importantly, all plans include an analytics module that lets online retailers and marketing firms measure their shopping channel campaigns.

More of our top data feed optimization tips are available for download on our homepage at www.GoDataFeed.com.

Thank you for the opportunity to share our story and tips with LexiConn’s ShopSite retailers.

Want Your Offering to Have Value? Make it Valuable!

valuableThere are great products and services every day that fall by the wayside. They never see their full potential. People do not notice them. Why? There are many reasons, but one that I notice is devaluing a product.

Free is not worth anything

I see this one a lot – A company comes up with a new great product or service. Their marketing plan is to give it away for free, or price it way below market price. They think this will create a buzz, get lots of people to try it, and it will snowball into profits and accolades.

However, too often the exact opposite occurs. People see no value in the product. It’s seen as cheap, or too good to be true. It’s no better than an infomercial. That great idea has now turned into a bauble in the customer’s eye.

Don’t become junk food

Do people value a 99 cent burger from McDonalds? Not likely. They probably see it as fast food, or the more appropriate term, “junk food”. If you price your product or service incorrectly (on the low side), people may perceive it in the same category of fast food. And I don’t know too many merchants that want their offerings seen in the same light as something with the name “junk” in it.

Stick to your guns

Once you’ve done your market research, and have determined a price point that allows you to continue a high level of service or workmanship, stick to your guns. This doesn’t mean gouge your customers, or set unrealistic prices. It means setting your prices in such a way that people perceive your offering to be valuable.

Perception becomes reality.

Let me type that again – Perception becomes reality.

If people believe something has value to them, then in their eyes, it is valuable. And they’ll pay more for it. Of course you have to make true on your promises. Your offer must have actual “perceived” value. This is where effective marketing enters the picture…

Solid marketing is needed

A consistent and effective message must be presented to potential customers. Marketing techniques that make people feel like they must have your new widget are key to a valuable offer. Price point is one way to increase value. Tie that together with an “on-target” marketing message, and you’ll be on your way to selling value.

Jim Connolly’s recent blog post about having something worthwhile to offer sums this up nicely.

What do you think? Can pricing a product correctly and using effective marketing create value?

photo credit

Five Reasons Your Business Should Have a DUNS Number

numbersA DUNS number is a special number issued by Dun & Bradstreet to track a business so that information about that business can be reported to other institutions. Most businesses get a DUNS number when they are first formed. But why would a business want one?

Universally recognized

Dun & Bradstreet and a DUNS number is universally recognized as the standard in business reporting and identification. Over 150 million businesses worldwide are tracked by this system. It goes hand in hand with opening any business.

Establish Credibility

Having a DUNS number is a sign of credibility. It shows other businesses and institutions (i.e. banks) that you are serious about your business, and that your financial well being and corporate image are important. It is a sign that you intend to comply with business regulations, and are not afraid to make your company pulbically viewable.

Want government help or contracts? Better have a DUNS number.

Thinking about a Small Business Administration (SBA) loan? Want to land a government contract? A DUNS number is required for any activity that involves the United States government, or any work with the United Nations.

Helps when applying for loans or credit

Having a DUNS number, and the optional credit file service offered by D&B, will make it easier to apply for a loan or lines of credit. Banks and other companies can easily look up your company, get references, and make sure your company is on the “up and up” for faster approval.

Faster SSL secure certificate approval

If you are looking to get one of the newer Extended Validation (EV) SSL secure certificates for your website, or any organization validated SSL certificate, having a DUNS number allows the validation process to complete much faster. It bypasses the need to fax documents and proof of business ownership, which can save days of hassle. This is a huge advantage for any ecommerce website obtaining their own SSL certificate.

Obtaining a DUNS number is easy and free. Just head over to the Dun & Bradstreet website and you can start the process. It’s a great way to enhance your business, and make it easy for other organizations to verify your business credentials. If you already have a DUNS number, log into the D&B interface and make sure all the information on your company is up to date.

Photo credit: Katey Nicosia

Taming THE PCI Beast – 7 Steps For Easier Compliance

beastPayment Card Industry (PCI) security compliance requirements are quite thorough, and can be very confusing for merchants. Although there is a centralized resource for PCI matters (The PCI Security Standards Council website), the actual rules to follow when trying to achieve compliance are often misunderstood. We’ll take a look at some simple steps to help you achieve PCI compliance without too much pain.

Use PCI Compliant Ecommerce software

PCI security standards have set a preliminary deadline of July 1, 2010 for all merchants to be using PCI compliant payment applications such as ecommerce software. You can make life simpler (and not have to worry about this aspect) by using software that is PCI compliant. Currently, there are two lists of software that are certified PCI and/or PABP/PA DSS compliant:

Validated Payment Applications

Visa List of Certified Applications (PDF)

Do not store the actual credit card numbers

The best thing to do is limit your exposure as a merchant to the actual credit card numbers. There are a few scenarios to consider:

  • Use a third party off-site payment processor
    If you are using a payment option such as PayPal or Google Checkout, the customer is sent to an outside website to enter their payment details. This removes your website from being responsible (technical term “does not fall under the scope of PCI”) for PCI compliance since you never handle any credit cards.
  • Use a traditional payment gateway
    If you use a gateway such as Authorize.net or PayPal Website Payments Pro to handle credit cards, your site is passing the card numbers to these applications. This means your website and the software it uses must adhere to PCI rules and pass a PCI scan. You also have to complete a shortened form of the PCI questionnaire. This assumes you are not storing the actual card numbers.
  • Turn off credit card storage
    If you do not need the actual card numbers (which you shouldn’t), then set your ecommerce software to not store any credit card data. This makes compliance much simpler, and limits your risk in terms of being breached by a hacker.

Choose a web host that understands PCI

This one cannot be emphasized enough. Make sure your web host is familiar with PCI issues, and understands the rules as they apply to your website and ecommerce software. Having a host that can help you get PCI issues resolved quickly is a necessity these days. We have helped many clients move to our hosting service solely because their previous host was unable to help them pass a PCI scan, or meet a PCI requirement.

Your web host is your partner in achieving (and maintaining) PCI compliance. Make sure they are competent when it comes to PCI.

Choose an Approved Scanning Vendor (ASV) that’s easy to work with

An ASV is the company that provides the PCI scanning service that is required to be completed quarterly. There are a number of companies to choose from, and some are easier to work with than others. Make sure you are comfortable with them, and make sure your host can work with them without any issues. Ask your web host which ASV they recommend.

For our clients, we recommend McAfee Secure, as we are partnered with them. This partnership allows us to easily resolve issues that come up, and we’re quite familiar with their scanning methods and avenues for resolving false positives. Other ASVs have widely differing levels of service when it comes to getting issues resolved (I won’t name names here).

If you must store card numbers…

If you have to view and store the actual credit card numbers (and you should re-examine whether you really *need* to do this), there are number of additional rules you must follow. The PCI Security Standards Council website has all the gory details, but a few highlights are:

  • Limit the storage of credit card data to one computer/server (device).
  • That storage device must be firewalled off, and only accessible via a private (internal) network.
  • That device’s sole purpose should be for credit card storage.
  • Card data must be double encrypted, with one encryption method being a public/private key that is safeguarded (named asymmetric encryption in ShopSite).
  • Logs must be kept of all accesses to the card data, and that log data must be backed up and retained for 12 months.

Send certification to your merchant account provider each year

Most merchant account providers require that merchants send them proof / certification that they are PCI compliant. This can be mandatory, and/or a monthly fee is assessed if you are not PCI compliant. Make sure you print out and download your certification from the company that does your PCI scans, and send this to your merchant account provider.

Put the quarterly scan date on your calendar

Don’t wait for your site to lapse in its PCI compliance status. Don’t rely on your scanning company to remind you to fill out the questionnaire (yearly) or conduct a scan of your site (quarterly). Mark these dates down in your calendar (Google calendar is great for reminders) and give yourself enough lead time to deal with vulnerabilities that may come up, delays in filling out the forms, etc…

Once done, print out your certification and know where you can find it at all times. If there is a breach or suspected issue with your credit card security, proving PCI compliance is the first step to avoid any heavy fines from the credit card companies.

Don’t let the PCI process overwhelm you. Don’t ignore it because it seems too daunting. Simplify your credit card handling, avoid storing or handling the actual card numbers, partner with a web host and ASV that understand the process and can help you navigate the land mines, and you’ll find PCI to be a manageable and somewhat painless process.

What other things can merchants do to help with PCI compliance?

Google And Site Performance – Why You Should Treat This As The Most Important Ranking Factor

usain-bolt-fastIn the last few months, we’ve discussed Google considering page load time for ranking and for website owners not to panic when it comes to Google measuring site performance. Ever since Matt Cutts (a prominent Google employee) first announced this a few months back, people have been speculating about how this will impact SEO. And many people have been obsessed about this new Google Webmaster tool and what it means for their ranking…

Google sets the record straight

Fast forward to last week, where WebProNews displayed an updated video from Matt Cutts. In the video chat, Matt says that although Google is interested in site performance and making the web faster overall, individual site performance is not really a ranking factor. He stated that it may be a future factor that could be a “tie-breaker” where two sites are ranked the same to determine which site is ranked above the other, but it’s not a major one. Google measures over 200 factors to determine where a site ranks. It seems site performance is not on the “big list” of important ranking factors.

But absolutely, relevance is the primary component, and we have over 200 signals in our scoring to try to return the most relevant, the most useful, the most accurate search result that we can find. That’s not going to change.

Don’t be lulled into laziness

You might be tempted to ignore your site’s overall performance and speed based on the above information. Besides, there’s much more important stuff to do. If Google doesn’t care, why should you?

BIG MISTAKE!

Google does NOT buy your products or subscribe to your services – People DO!

People are impatient

They sure are.

  • On the internet, you want your information instantly.
  • “Instant gratification” is often a synonym for the internet.
  • Nobody wants to wait.

Google is patient though. They will try to index your site multiple times if things are slow or down. They will wait 10,20, 30 seconds to download your content. To Google, it’s the content that matters, not how fast they can retrieve it.

A recent Forrester study found many people will only wait TWO SECONDS for a website or page to load before moving on to the next site. If your website is bloated with un-optimized code, too many third party scripts and files, or your web host has slow or overloaded servers, people will go elsewhere. That’s lost revenue, lost sales, and a bad experience that people will tell others about.

Make site performance a top priority

Treat how fast your site loads as a very important factor. Make believe Google sees this as a top ranking factor to put your website at the top of the search engines. Optimize your site to be as fast as possible.

If you make your site fast, you will increase your conversions and sales. People enjoy a quick website, and a quick ordering process. Streamline the sales process, and turn visitors into buyers. And who knows, maybe Google will notice this as well and bump you up a few spots.  :)

But absolutely, relevance is the primary component, and we have over 200 signals in our scoring to try to return the most relevant, the most useful, the most accurate search result that we can find. That’s not going to change.