Is Interacting with Tech Support Like Dealing with Monkeys?

monkey

Monkey Business

This was an actual live chat conversation one of our clients had with a previous web host before moving over to us. It was quite possibly the funniest thing we have been sent by a client in our 13+ years in business. The only things altered are the names of the people in the chat and the URLs displayed.

Enjoy!

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-> We are experiencing high volume and all operators are currently assisting other customers. Please continue to hold and we’ll be with you as quickly as possible. Thank you.

-> You are now chatting with ‘web_host_tech’

Web_host_tech: Hi Client. My name is Web_host_tech, how are you today?

Client: very good
Client: i have a question regarding files uploaded to shopsite

Web_host-tech: Okay.

Client: so our store is located at public_html/store

Web_host_tech: Yes, your ShopSite store will be located at the path: /public_html/store .

Client: but when ShopSite spits out img src code it is looking here: http://client_site/store/media/ADC_uploaded_button.jpg
Client: so it comes up broken

Web_host_tech: Client, we do not support uploading files manually to your /store folder.

Client: this file was uploaded through shopsite

Web_host_tech: If there is any issue, then you need to resolve it on your end.

Client: it is an Add To Cart button uploaded through shopsite, during the wizard setup

Web_host_tech: Okay.

Client: and any file that is uploaded using shopsite ends up having a broken link

Web_host_tech: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

Client: yes

Web_host_tech: Thank you for holding
Web_host_tech: Can you please access your image by going to the link:
Web_host_tech: http://url/store/media/ADC_uploaded_button.jpg

What the client actually saw for their Add to Cart button!

What the client actually saw for their Add to Cart button!

Client: huh?
Client: why is there a monkey
Client: what is going on?
Client: its supposed to be an Add To Cart button

Web_host_tech: I was able to see the image on the above link.
Web_host_tech: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

Client: Web_host_tech, we’ve been trying to figure this out all day, and have been put on hold all day. i dont mind waiting, but now im even more confused than ever. The link you sent was a picture of a monkey with glasses…

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Priceless!!

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One Comment

  1. Colin says:

    LOL! That was hilarious!

    I’m curious though…..how did the conversation actually end? LOL

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