Meta Tags – Keywords Still Dead, Description Quite Important

Meta Tags. Those bothersome tags in the header region of every html page. Are they important? Which ones should you use? How does Google view them?

Meta Keywords are dead

Last year I posted about meta keywords no longer being used or needed. In fact, Mr. Google himself, Matt Cutts, explained that Google “disregards keyword metatags *completely*”.

Bing has a similar statement, saying these tags were often abused and carry little to no weight.

So, it is still valid today to say: “Meta Keywords are not helpful at all with SEO. The major search engines ignore them when crawling web pages.

Meta Description is important

Google has stated they do not use the meta description in their ranking algorithm. Bing also does not use it for ranking purposes.

So it’s dead, right?

Well, for ranking, yes, it’s dead – useless – a waste of time. But this little tag is used as the snippet of text under a link in Google *if* Google finds it relevant to the content on the page.

The “snippet” makes it important to use and get right. Why? Because it can help people click on the link.

How important is it?

One study shows the snippet to be the most important

A recent eye tracking study demonstrated that people searching for information spent over 50% of their time looking at the text under a link in the search results. This was almost double the amount of time they spent looking at the title.

(yes, part of that is due to the text being longer to read, so more time is spent there, but it’s still noteworthy)

I thought about this, and realized that when I’m looking for information in Google, the text under each link is my “visual cue” as to which link will give me the best information. The title catches my eye first – but I quickly prioritize which link to click based on the snippet saying something relevant to my question.

In other words – The meta description is just as important as the title when I’m searching in Google.

Long live the Meta Description!

Based on the above, it makes sense to have a great meta description for each page. A few ideas to keep in mind when crafting the perfect meta description:

  • Make the description relevant and informative
  • Be brief (1-2 sentences at most)
  • Don’t keyword stuff it

And my most important rule:

Write the description for people, not search engines!

Since Google is ignoring it for SEO purposes, make your meta description appealing to people so they click on your link. Give it the importance you would give to the title of a blog post or heading of a web page.

Your “organic search results being clicked on” will thank you for it.

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Top Ecommerce Blog Posts and Articles for August 2010

Yesterday was the first day of first grade for my daughter. It’s back to school time. We can all learn something new, even if we’ve been out of school for ages.

Hopefully a few of these posts and articles can teach you a few things you didn’t know about ecommerce…

(consider it a homework assignment)  ;)

TOP PICK: 101 Ways to Make More Sales OnlineCopyblogger
there’s sure to be a few gems you’ll like in this list!

mCommerce: What You Can Learn From AmazonGetElastic
What Amazon does right with mobile commerce.

10 Ways to Support Your Best CustomersInc.
Word to live by for any business.

Marketing messages: It’s all about THEM!Jim’s Marketing Blog
It has to make sense to the customer.

Best Business Blogging Tips and Guides of 2010Social Media Today
Lots of great info here to spice up your ecommerce blog.

5 Site Metrics Every Small Business Should TrackAmex Open Forum
Analytics – easy as 1,2,3 (4,5)

New Nordstrom Website: The Evolution of E-CommerceMineThatData
Insight from an analytical thinker – The numbers don’t lie.

13 Ecommerce Link Building Tactics For Your Online StoreZippy Cart
Useful tips for maximizing your SEO.

The Problem with Product DescriptionsStayOnSearch
Don’t get lazy with your product descriptions.

E-Commerce SEO: Making Product Pages Into Great ContentSEOmoz
Stellar video about optimizing your catalog pages, and in turn, your sales

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The Basics – Online Credit Card Processing

One of the topics that customers often ask about when they are new at starting a business or just new at starting an online store – is credit card processing.  While we’re all familiar with the process of using a credit card as a customer, the process for a merchant is a mystery to many.  In this article we’ll review the basic steps and accounts needed to process credit cards online.

The Accounts

Three different accounts come into play when you process credit cards online.  The payment flows through them in this order:

Gateway Account -> Merchant Account -> Bank Account

Bank Account

A bank account, usually a checking account, would be used for the automatic deposits of the credit card funds.  You can open this account at the same bank you use for your personal banking.

Merchant Account

A merchant account is the name given to the account with a credit card processing company, which provides your company with the ability to process credit cards.  Whether you accept credit card payments online, over the phone, or with a card-swipe terminal in a store, a merchant account is used to process the payment and transfer the money to your bank account.

A typical merchant account will charge a small percentage of the sale to the merchant, a per transaction fee, and may have a monthly fee.  Once a day the successful credit card charges from that day will all be processed and the money electronically transferred to your bank account.

There are many merchant account providers available.  Cardservice International also known as First Data is the company we partner with here at LexiConn.

Gateway Account

A Gateway Account or Payment Gateway, is a service which allows you to process credit cards online.  Their service works in conjunction with your website and your merchant account to securely accept the credit card details and process the charge.  The system will authorize the sale and return whether the charge was successful or if it was declined.

You can think of the gateway account as being just like a card-swipe machine at a store, except instead of swiping a card through the terminal in front of you everything is handled online through the internet.

When the charge is successful the payment is queued in your merchant account for deposit, but if the charge is declined the details are sent back to your website so your online store can inform the customer.

We recommend Authorize.net, which is one of the most popular payment gateways with support integrated into ShopSite and most other online store software.

While accepting credit cards online can start out as a mystery and it takes multiple accounts with different companies to do it,  once you are familiar with the accounts and the roles they each play in the process it’s not as complicated as it first seems.

Uptime, Downtime, Run Around Time – How Web Hosts Twist The Truth (Part 2)

In part 1 of this series, we took a look at misleading claims by some web hosts with regards to the green movement. In today’s post, we’ll take a lot at the 100% uptime guarantee that many hosts proudly proclaim on their websites.

It’s not all it’s cracked up to be… not even close in many cases.

Downtime happens

If you have a website on the internet, at one time or another, it will suffer some downtime. Whether it’s a failed hard drive, a networking issue, or power issue, it will happen. And this isn’t limited to small websites.

Last year Google’s GMail service was down for two hours. This affected all the free accounts, plus their 1.75 million paying business customers.

American Eagle, a major clothing store retailer, saw it’s ecommerce site down for 4 days last month.

Even Rackspace, one of the industry’s best managed server providers, has experienced multi-hour outages in the past 2 years.

The 100% uptime guarantee

In the face of all this downtime, many web hosts boast a 100% uptime guarantee. It sounds wonderful! Choose this host, and your website will be up 100% of the time. Right?

Well, not exactly. The guarantee is: If they fail to meet that guarantee, they will compensate you. Ah, great! I get my money back?

Well, maybe some of it. And only under certain conditions. That doesn’t sound like much of a guarantee.

(hence the “twist” in this post’s title)

Loopholes and fine print

If you dig into the fine print of these uptime guarantees (and I did), you’ll find some surprising statements and qualifications:

  • One host who offers a 100% uptime guarantee has fine print that says:
    Network uptime, not server uptime…downtime may range into days…
  • Another 100% guarantee has this fine print:
    excluding software or hardware malfunctions, network slowdowns, or any event not under our direct control

Huh? So with the first host, the server your account is on could be down for days, but it’s still 100% uptime???

With the second host, if they exclude hardware and software failures, what else is there? Gross incompetence? If your site takes 45 minutes to load, that is still considered 100% uptime?

The complicated run-around

So you’re with a host offering a 100% uptime guarantee. And your site experiences downtime. How do you request your compensation?

Some hosts make you take herculean efforts to qualify for this guarantee…

  • One host’s policies state: The request for downtime compensation must be submitted within seven days, the email must list the exact start and end time of the downtime, must include three separate traceroute screenshots during this downtime, and the request must be submitted to a specific email address.
    Failure to comply means the request is discarded.
  • Another hosts states the request must be received within 3 days of the downtime occurring.

You’re not really being fully compensated

So let’s say your website brings in $100/day in income. And your site suffers 1-2 days of downtime. You lost $200 in income.

Unfortunately, no web host will provide you with compensation that matches your actual loss. That would be unsustainable for any hosting provider.

If you’re with a host that offers a 100% uptime guarantee, maybe you think you’ll get your monthly hosting service refunded. Maybe, but you better read the fine print…

Many guarantees cap the compensation at very low levels:

  • One host says compensation is a maximum of 25% of the monthly hosting charge (after a full day of downtime). That’s $2 if you’re paying $8/month in hosting.
  • Another host states that the maximum compensation is 10% of the monthly hosting fee, the customer must meet all requirements, and the outage must be over 4 hours long, with 1% refunded per hour over 4 hours up to 10%.
    Congrats! Your site was down 2 days and your host gave you 80 cents! (don’t spend it all in one place)

Sarcastic?… yes.
Realistic?… Unfortunately, yes again.

Not all hosts operate this underhandedly

Don’t let a few bad apples ruin the whole bunch. Some guarantees are actually quite fair, protecting both the client and the host. And other hosts may not have a formal uptime guarantee, but really take care of their clients when sustained downtime occurs.

Here’s what I recommend:

  • Read the fine print if there is an uptime guarantee
    Make sure you fully understand what’s required in order for the guarantee to be valid. Don’t just assume because there is a guarantee, your web host will always be up, or they’ll refund your entire monthly fee.
  • Ask questions about uptime before signing up
    Whether the hosts has a guarantee or not, ask about what happens if there is downtime, how is it handled, are credits offered, what are the procedures, etc…
  • Not having a guarantee is not a bad thing (in fact, it’s often a good thing)
    Many of the most reputable hosts do not have a formal uptime guarantee (us included). Why? There are many reasons (too many loopholes, aren’t commensurate with actual losses, and really anger customers when they do not understand the limits), but what’s more important is that your host has procedures in place to keep customers informed when problems arise. Because problems WILL happen. Make sure your host has a good track record with uptime in the past, and is the right type of host for your business (paying $6/month when your website brings in $60,000/month is not smart).

Many uptime guarantees are not worth the pixels they’re displayed on. Instead of looking for a host with the perfect uptime guarantee, look for a host that offers the services you need to succeed, has a proven track record of stability over the long haul, and demonstrates clear, no-nonsense communication with their clients that makes dealing with downtime manageable and understandable.

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ShopSite Tip: Using Customer Registration Effectively in Your Ecommerce Store

Customer Registration, when setup properly, can be an effective tool for any ecommerce store. However, there are a few pitfalls to avoid to make sure this enhances your online store as opposed to it driving sales away. These tips will have some ShopSite ® specific examples, but could apply to any shopping cart solution.

Don’t make it required

In 99% of all cases, it’s never a good idea to make customer registration a requirement in order to complete a purchase.

You know how you’re annoyed when the cashier at a store asks for phone number, zip code, blood type, etc…? It’s twice as bad online when a customer just wants to buy your merchandise as quickly and easily as possible, and is confronted with your roadblock.

Unless you have a very good reason to require a customer to login / register to complete a purchase (and I mean a valid business based reason), you want to avoid forcing the customer to register/login in order to pay.

In today’s competitive online world, one time purchases by people who found your website on Google in a complicated search may make up a large percentage of your orders. They do not plan on a repeat purchase at your store, so why would they register before checking out?

Not knowing it’s optional is just as bad

ok, so you set your store to not require customer registration. Hooray! (sort of). However, this is what is displayed on your shopping cart page:

Is it required? Nobody knows…

There is no indication that customer registration is *COMPLETELY* optional in order to checkout! The customer does not know they can skip registering to continue.

The default text in ShopSite does not make this clear. It’s up to you to make it clear to your customers. Like Hanks Clothing does:

Crystal Clear it's not required

To store or not to store…

In ShopSite, you can offer to store payment information for registered customers. This means their credit card numbers will be saved in the software.

Although this data is encrypted per credit card regulations (PCI Compliance), you have to weigh the added risk on your end of your website storing all of this card information. Unless you know your bottom line will be affected by repeat customers not wanting to shop with you because they have to type their card info in each time, I’d recommend disabling this feature.

The less sensitive data you have to manage, the better.

Bad links for sign-in / register

Many websites like to have simple links in their site’s navigation for signing in to customer registration or registering. This is a good thing.

Rexart.com sign-in / register header

One mistake we see a number of merchants make is they create these links by going to the sign-in page or register page in their store and copying the URL in their browser.

Unfortunately, what this does is create a link to a *specific user’s* cart / registration, as it copies a unique session ID in the URL. You do not want this, as everyone will be sharing a session (sort of), which results in confusing data in the cart and registration panel.

Here is the format to follow:

sign-in:
http://xyz.com/cgi-xyz/sb/order.cgi?func=2&html_reg=html&storeid=XXXX
register:

http://xyz.com/cgi-xyz/sb/order.cgi?func=1&html_reg=html&storeid=XXXX

Replacing “xyz” with your domain name and XXXX with your store’s id code.

Do NOT link to the secure URL with registration.cgi in the path. The “order.cgi” shown above is correct.

What do you think? Anything else merchants should be doing with regards to customer registration?

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