Comments on: US Postal Service (USPS) 2011 Failure – What We Can Learn From It

By: Wayne Davis

Wayne Davis — Thu, 26 Dec 2013 08:28:09 +0000

Hi Rob

Being a businessman I find it incredibly disheartening when I receive (or even hear about) bad customer service. There is really no excuse for it!

What I have found in Australia is that highly Unionised jobs are the worst. They have their feet firmly under the table and are satisfied to do the very bare minimum until they retire.

I think that as we move further into a technological age that this paradigm has to change, and to be honest I can not welcome it quickly enough!

Great post, thank you.

By: E. Jones

E. Jones — Thu, 20 Dec 2012 23:57:21 +0000

Seems like online retailers like us should consider all alternatives to USPS. Their flat rate packages seem to be keeping them afloat but smaller and more scalable providers will no doubt be the future.

By: Mark

Mark — Mon, 24 Sep 2012 20:42:13 +0000

Just goes to show how cumbersome an organization can be when it gets so big. Great insight into this issue!

By: Johnny

Johnny — Fri, 07 Jan 2011 19:03:24 +0000

I agree I have always felt that USPS was way out of touch. I am really surprised they are not still delivering packages on horse and buggy. We have many issues with using USPS, their support is impossible to get ahold of and completely useless once you do speak to them.

By: Newman

Newman — Fri, 07 Jan 2011 17:25:04 +0000

In 33 years you couldn’t step up? I guess some are content with being slugs.

By: Rob Mangiafico

Rob Mangiafico — Fri, 07 Jan 2011 16:43:33 +0000

Mike,

Thanks for the “insider” feedback. Maybe one day USPS will address their customer service woes in a better manner.

By: mike r

mike r — Fri, 07 Jan 2011 12:20:11 +0000

Typical Post Office have worked there 33 yrs every morning when upload scanners they leave a message mostly on customer service to bad they don’t know what it means

By: Rob Mangiafico

Rob Mangiafico — Thu, 06 Jan 2011 18:41:32 +0000

Thanks Jagath. If I had artistic skills I would have done up a full blown cartoon.

Hopefully USPS will learn from this (although they have done this type of thing twice before) and make ecommerce owners’ lives easier in the future.

By: US Postal Service USPS (Shipping Service Updates) 2011 Failure – What We Can Learn From It at Postal Affairs Blog

Thu, 06 Jan 2011 18:17:33 +0000

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By: Jagath

Jagath — Thu, 06 Jan 2011 18:00:12 +0000

Great article Rob. I can totally imagine that Dilbert-esque conversation happening there. But Kudos to you for writing up and posting the details of the problem.