Comments on: Why Bad Customer Reviews Are Often a GOOD Thing https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/ All about e-Commerce, ShopSite, and Web Hosting Thu, 16 Dec 2021 19:59:25 +0000 hourly 1 http://wordpress.org/?v=4.2.1 By: Google Places Reviews – What To Do About Bad Reviews https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-19647 Wed, 21 Dec 2011 17:39:35 +0000 http://www.lexiconn.com/blog/?p=691#comment-19647 […] there is a way to make lemonade out of lemons. In many cases, a not so great review can actually help your small business. A bad review gives you the opportunity to respond, remedy the problem, ensure […]

]]> By: Rob Mangiafico https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-273 Wed, 14 Oct 2009 03:54:48 +0000 http://www.lexiconn.com/blog/?p=691#comment-273 Thanks for the compliment Corey. Good luck with the new product launch!

]]> By: Corey Freeman https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-272 Wed, 14 Oct 2009 01:42:25 +0000 http://www.lexiconn.com/blog/?p=691#comment-272 Thanks for this awesome article! Since I plan on launching my own products soon these ideas are really helpful to me. You have a really great blog going on here.

]]> By: Rob Mangiafico https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-270 Tue, 13 Oct 2009 18:22:50 +0000 http://www.lexiconn.com/blog/?p=691#comment-270 Greg,

Thanks for the extra details and link to your post, very informative. I agree that my example is not the most “negative” review, and probably is not representative of the point I was trying to convey. :)

]]> By: Greg Y (@piplzchoice) https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-269 Tue, 13 Oct 2009 17:32:11 +0000 http://www.lexiconn.com/blog/?p=691#comment-269 There are many studies indicating that availability of reviews on a product page increases a visitor engagement, i.e. more time spent on the page. There are even more studies that tie more time on the page to increase in conversion from visit to purchase. Your analysis of negative reviews impact is the first I have seen, however 3-3.5 stars is not exactly “negative” rating and largely depends on interpretation of the Liekert scale methodology which has very confusing application on the reviews sites. I hope it is OK to point here to my post on this subject http://piplzchoice.com/2009/10/authenticity-of-consumer-reviews/.

]]> By: Tweets that mention Why Bad Customer Reviews Are Often a GOOD Thing -- Topsy.com https://www.lexiconn.com/blog/2009/10/why-bad-customer-reviews-are-often-a-good-thing/#comment-267 Tue, 13 Oct 2009 13:30:37 +0000 http://www.lexiconn.com/blog/?p=691#comment-267 […] This post was mentioned on Twitter by LexiConn. LexiConn said: From the blog – Why Bad Customer Reviews Are Often a GOOD Thing (and can increase sales) http://bit.ly/1yXEGP #ecommerce […]

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