PayPal Express Tips – Billing Phone Number And Disabling eChecks
PayPal is an important payment method for any ecommerce store. The more options you can give your customers to pay with, the better. And PayPal is easy to enable for any ecommerce store.
However, PayPal has a few settings that may not be obvious, and can cause issues for a merchant…
PayPal Express vs. PayPal Standard
I wrote a detailed blog post about switching from PayPal Standard to PayPal Express. To make a long story short, PayPal Express is the way to go. It allows you to:
- keep the customer on your receipt / thank you page
- avoids the delays and inherent problems with PayPal’s instant payment notification
- Allows tracking scripts to complete such as Google Analytics and affiliate tracking programs
Missing billing phone number on PayPal Orders
We get asked this one a lot. A merchant starts using PayPal Express and finds that their orders are now missing the billing phone number.
Fortunately, there is an easy fix. In your PayPal account, you can enable this under:
Profile -> Website Payment Preferences
“Contact Telephone Number” -> On (Required Field)
(update – [thanks Chris]): If your PayPal account has the new page format, you would go to:
Profile -> My Selling Tools -> Website Preferences
Now the billing phone number will appear on orders paid through PayPal.
The dreaded PayPal eCheck
Another question that comes up regularly is how to disable eChecks (e.g. delayed payments) as a payment method with PayPal. Although an eCheck is a flexible payment method you can offer your shoppers, some merchants don’t want to deal with the delays caused by waiting for an eCheck payment to clear.
To disable eCheck payments, go to your PayPal account:
Profile -> Preferences -> Selling Preferences
However, there may be situations where eChecks cannot be refused, such as with eBay purchases. But you should be able to disable this payment method for direct purchases made from your online store.
PayPal is a handy payment method for many online shoppers. Tweaking it to your liking as a merchant will make it easier for you to accept and process. A win-win for all involved.